Create Contact

AutomatR.FreshDesk.Activities.CreateContact

The "Create Contact" activity in AutomatR is part of the Freshdesk activities package, designed to create a contact in a Freshdesk user's account. This activity streamlines the process of managing contact information in Freshdesk, enhancing the efficiency of customer relationship management.

Properties

Name	Description
Input
Address	Specifies the address of the contact. String variables containing the contact address.
Description	Specifies a short description of the contact. String variables containing the contact description.
Email	Specifies the primary email ID of the contact. It is a required input and serves as a unique identifier for the contact. String variables containing the contact email.
Job Title	Specifies the job title of the contact. String variables containing the contact job title.
Mobile	Specifies the mobile number of the contact. String variables containing the contact mobile number.
Name	Specifies the name of the contact. It is a required input and serves as a unique identifier for the contact. String variables containing the contact name.
Phone	Specifies the telephone number of the contact. String variables containing the contact phone number.
Misc
Display Name	Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name.
Optional
Delay	Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1.
Output
Result	Outputs the response as an object, providing information about the success or failure of the contact creation. Variables of type dynamic to store the response.

How to use:

1. Drag and drop the "Create Contact" activity onto the workflow.
2. Configure the properties by specifying the name, email, phone, mobile, address, description, and job title of the contact.
3. Optionally, configure the delay.
4. Execute the workflow to create the specified contact in Freshdesk.

Example: Consider an example where the "Create Contact" activity is used to create a contact named "John Doe" with associated email, phone, mobile, address, description, and job title:

Create Contact:
  Display Name: "Create John Doe"
  Name: "John Doe"
  Email: "john.doe@example.com"
  Phone: "1234567890"
  Mobile: "9876543210"
  Address: "123 Main St, City, Country"
  Description: "Primary contact for support"
  Job Title: "Support Manager"
  Result: contactCreationResult

In this example, the activity creates a contact named "John Doe" with specified email, phone, mobile, address, description, and job title. The result of the creation operation is stored in the contactCreationResult variable for further use in the workflow.